Refund policy

💳 Return and Refund Policy – Valence Atelier

Last updated: [04/08/2025]

At Valence Atelier, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

1. Return Period

  • 30 days from the date of delivery to request a return.

  • Products must be unused, in their original packaging, and include all tags and accessories.

2. Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale products

  • Gift cards

  • Personalized items

  • Hygiene products (e.g., earphones, brushes, opened cosmetics)

3. Return Procedure

To request a return, contact us at 📧 service@vaalenceatelier.store with the following information:

  • Order number

  • Full name

  • Reason for return

  • Photos or videos (if the product is defective or incorrect)

  • Our team will respond within 3 business days with detailed return instructions.

  • Return shipping costs are the responsibility of the customer, except for defective or incorrect items.

4. Refunds

  • Once the returned product is received and inspected, you will be notified by email.

  • If approved, your refund will be issued to the original payment method within 7 business days.

5. Exchanges

  • Exchanges are only accepted for defective or damaged items.

  • Contact: 📧 service@vaalenceatelier.store

6. Defective or Incorrect Items

If your item arrives damaged or incorrect:

  • Report it within 7 days of delivery.

  • Provide photo or video evidence.

  • All replacement and return shipping costs will be covered by Valence Atelier.

7. International Orders

  • Shipping and customs fees are non-refundable, except in the case of an error on our part.

Questions?

📧 service@vaalenceatelier.store